Frequently Asked Questions

Pre-sale Questions

Can I use a premium theme or a plugin I bought on multiple sites?

Yes, you can use a theme or a plugin you purchased from us on up to 3 domains. On some products, you may get the option to choose from different licenses each with a different number of allowed installations.

Do your themes come with demo content?

Yes, but only our premium themes include demo content that you can import to quickly set up your website to look like the theme demo.

Are your themes optimized for SEO?

Yes, our themes are built with SEO best practices in mind to ensure your website ranks well in search engine results.

Are your themes and plugins translation-ready?

Yes, all our themes and plugins are translation-ready and include a POT template file that you can use to easily translate them to your preferred language.

Can I customize the colors and fonts of your themes?

Yes, our themes come with built-in customization options that allow you to easily change colors, fonts, and other styling elements to match your brand or preferences.

Do your plugins support third-party integrations?

Yes, our themes and plugins are designed to integrate smoothly with popular third-party services and plugins to extend functionality and enhance your website’s capabilities. However, we do not offer any official support for a particular plugin you have unless specified on the product page.

Do your themes/plugins work with page builders like Elementor or Beaver Builder?

Yes, our themes and plugins are compatible with popular page builders like Elementor, Beaver Builder, and others. You can use them together to create custom layouts and designs.

Which browsers are compatible with your themes?

Our themes are compatible and thoroughly tested with the latest browsers including but not limited to, Google Chrome, Edge, Firefox, Safari, and Opera.

Do you offer trial versions of your themes/plugins?

No, we do not offer trial versions of our themes and plugins. However, we offer a 30-day money-back guarantee for all premium products. If you are not satisfied with your purchase, please submit a refund request and we will refund you the full amount. Also, we provide detailed demos and documentation to help you evaluate our products before making a purchase decision.

Post-sale Questions

How do I download my purchased theme/plugin?

After completing your purchase, you will receive an email with a download link. Alternatively, you can log in to your account on our website to access your purchased items.

Do you offer installation services for your themes/plugins?

While we don’t offer installation services, we provide detailed documentation and setup instructions to help you install and configure our themes and plugins yourself.

Do your themes come with child themes?

Yes, but only our premium themes include child theme files that you can use to make customizations without affecting the parent theme. This ensures that your customizations are preserved during theme updates.

How do I access theme/plugin updates?

You will receive notifications in your WordPress dashboard whenever updates are available for your purchased themes and plugins. You can then download and install the updates with a single click. You can also visit your account page and download the updated files from there.

Can I transfer my license to another domain?

Yes, you can deactivate your license on one domain and activate it on another. However, please note that the regular license is valid for 3 domains at a time.

What payment options do you support?

You can purchase products from our website using PayPal, Credit cards, and Debit cards via 2Checkout secure payment gateway. If the item is also available for purchase on a third-party marketplace, then other payment methods might be supported.

Support Questions

How do I get support for a theme/plugin issue?

You can submit a support ticket through our website, and our support team will assist you with any issues or questions you may have. For free themes and plugins, we provide support on the official forums.

What information should I include when submitting a support ticket?

Please provide a detailed description of the issue you’re experiencing, along with any relevant screenshots or error messages. Also, include your website URL and any steps you’ve already taken to troubleshoot the problem.

Do you provide support for third-party plugins or customizations?

While we do our best to assist with issues related to our themes and plugins, we cannot guarantee support for third-party plugins or customizations made to our products.

What is your response time for support inquiries?

Our support team strives to respond to all inquiries within 24 hours during weekdays. Response times may vary depending on the volume of requests and the complexity of the issue.

Can you help me with CSS customizations or theme modifications?

Yes, our support team can provide guidance and assistance with basic CSS customizations or theme modifications. For more extensive customizations, we recommend hiring a developer.

Do you offer support for older versions of your themes/plugins?

We primarily provide support for the latest versions of our themes and plugins. If you’re using an older version, we recommend updating to the latest version to ensure compatibility and access to the latest features and bug fixes.

Is support included with my purchase?

Yes, we provide free support for all purchased themes and plugins for a period specified in the license terms. After the support period expires, you can renew your support access for continued assistance.

Other Questions

Can I use your themes/plugins on client websites?

Yes, you can use our themes and plugins on client websites if you purchase the appropriate license. The regular license is valid for 3 domains.

Do you offer affiliate programs or partnerships?

Unfortunately, we currently do not offer any affiliate programs. However, we are open to partnership opportunities for individuals and businesses interested in working with us. Please contact us for more information.

Are your themes/plugins GDPR compliant?

Yes, our themes and plugins are designed to be GDPR compliant, with built-in features to help you ensure data protection and privacy compliance on your website.

Can I request custom features or enhancements for your themes/plugins?

Yes, we welcome feedback and feature requests from our customers. While we cannot guarantee implementation of every request, we consider all suggestions for future updates and improvements.